Cancellation and Refund Policy

1. What this policy covers

This policy explains when orders for Oximus Pro can be cancelled and when payments are refunded by HackGeniX Tech Private Limited. Oximus Pro is a business-to-business software service used in a web browser. Nothing physical is shipped and there are no shipping charges. Where a signed order form contains different cancellation or refund terms, the order form applies.

2. Delivery of the service

• New company accounts are activated within two working days after payment is confirmed, or after we acknowledge a purchase order where payment on invoice has been agreed.
• Additional Credits are added within one working day after payment is confirmed.
• Access details are sent by email to the administrator named on the order. The service is delivered when the account is activated or the Credits appear in the company's balance.

3. Cancelling before activation

You may cancel an order before your account is activated or Credits are added by emailing support@oximuspro.com. We refund the full amount paid for that order.

4. After activation

Once an account has been activated or Credits added, fees are non-refundable, because onboarding, capacity and licences begin at that point. In particular:

• unused Credits are not refundable and lapse at the end of the term in your order unless it says otherwise;
• plan or subscription fees for a term that has started are not refunded for unused time, downgrades or early cancellation;
• onboarding, training and setup fees are not refundable once the work has started.

You may cancel renewal at any time before the next term begins; the current term continues until it ends.

5. No-shows and cancelled rounds

A Credit is used only when a Candidate starts a round. If a Candidate never joins, or you cancel a scheduled round, the reserved Credit returns to your balance automatically. This is a return of Credit, not a cash refund.

6. When we are at fault

• If a Candidate cannot complete a round because of a fault in Oximus Pro, the Credit for that round is returned to your balance.
• If Oximus Pro is unavailable for more than three consecutive working days through our fault, and we cannot restore it, you may ask for a refund of fees prepaid for the unused part of the term and unused Credits for the affected period.
• If we end your access for our convenience, we refund prepaid fees for the unused part of the term and unused Credits.

These are your sole remedies for service failures, subject to our Terms and Conditions.

7. No refund where access is suspended or ended for breach

No refund is due where we suspend or end access because of a breach of our Terms and Conditions or Acceptable Use Policy, or for non-payment.

8. Duplicate or excess payments

If you pay the same invoice twice or pay more than is due, we refund the excess in full or, if you prefer, credit it to your next invoice.

9. Chargebacks

Please contact us before raising a payment dispute with your bank or card issuer — most issues can be resolved quickly. If a chargeback is raised for a valid payment, we may suspend the account until it is resolved, and recover any amount found to be owed together with reasonable costs.

10. How refunds are paid

Approved refunds are made to the original payment method. We initiate an approved refund within seven working days; banks and card issuers usually take a further five to ten working days. GST charged on refunded fees is reversed and a credit note is issued.

11. How to ask

Email support@oximuspro.com from a company administrator's email address, with the company name, order or invoice number, and the reason. We acknowledge requests within two working days and give a decision within ten working days.

HackGeniX Tech Private Limited, 67/1, Thiyagi Nadesan Street No. 3, Ammapettai, Salem – 636003, Tamil Nadu, India. Phone phone number.